Ryanair, which is a low-cost airline refuses to refund passengers’ flights that were booked to Cyprus. As the island had a ban on UK visitors.
Instead, it is offering alternative travel dates. The passengers that are asking for refunds are to pay as much as £95 to amend their booking.
The Foreign and Commonwealth Office lifted all but essential travel restrictions to Cyprus last week, but the Mediterranean island still has a ban on visitors from the UK and says anyone who has been in Britain in the past 14 days won’t be allowed in.
However, the country will review the rules on August 1. It depends on the reporting of the number of coronavirus cases.
But the customers are complaining that the airline is not refunding instead it is offering another travel date to those who booked tickets to Cyprus.
Moreover, the airline is charging the administrative charges and any difference in the ticket price for the alternative flight from the customers said the consumer group.
Moreover, Ryanair typically charges between £50 and £95 to change flight reservations.
The airline is not charging the customers any fee for new bookings made in July, August, and now September but those who have already booked still have to pay up.
Cyprus plans to review the ban on UK tourists on August 1. But for now, only residents and their family members can return to the country. And they must show proof of negative coronavirus test.
Additionally, it is not a legal obligation for the airline to offer passengers refunds. As passengers can only get the money back if there is a flight cancellation by Ryanair.
However, on July 8 a customer had to pay £270 for a change in flight. Even when the rebooked flight was £75 cheaper than the original booking.
The airline says that passengers should check government guidance before they travel.
“For non-cancelled flights, standard T&Cs apply,” a spokesman said.
“Passengers who do not wish to travel on their booked flight can move it to another date, in which case, a flight change fee and the difference in fare may apply.”
As per the terms and conditions, the travelers cannot claim a refund under section 75. This applies to both debit and credit card customers.
Although these are economically challenging times, customers may not take these bold steps positively. Ryanair should consider the customers’ plea and pass on as much goodwill as much as possible. Consequently, dismaying customers will cost them an arm and a leg to get them back.