Hilton hotels have properties all around the world. The hotel chain plans to cut about 22% of its corporate staff. There will be about 2,100 job cuts due to the coronavirus outbreak that has gutted the entire travel industry.
The hotel’s decision came because of the COVID-19 situation that is causing the hotel to lay off employees. The hospitality industry is the hardest hit industry by the pandemic, as there is no tourism and traveling restrictions in many countries.
As most of the people have rescheduled or canceled their traveling plans and reservations the hotels are less crowded.
Similarly, Marriot International Inc and Hyatt Hotels Corp have also laid off or furloughed thousands of employees due to a low number of bookings.
Changes in Demand
However, hotels are expecting that in the next few months there will be a change in the number of bookings. They believe that number of bookings might increase.
As it is happening in China, which is the world’s second-largest economy as the country gradually, reopen for business.
Hilton is extending its previous furloughs, reduction of hours, and corporate pay for up to another three months.
“Never in Hilton’s 101-year history has our industry faced a global crisis that brings travel to a virtual standstill,” Chief Executive Officer Christopher Nassetta said.
Hilton’s has around 9,600 corporate staff working globally. Whereas, it had a total number of employees 173,000 at the end of 2019.
For hotels, the most important thing right now is to stay in business and keep running the business. However, the hotels can bring their staff back once the travel industry recovers and resumes at the full pace.
Business Tricks for Survival
To attract customers to hotels, many international hotels announced their guidelines for hygiene and cleaning the hotels. Marriott International released its details for sanitation and hygiene. Similarly, Hyatt and Hilton also announced their new cleaning protocols for their hotels around the world.
Hilton hotel partnerships with RB, the maker of Lysol and Dettol, also with the Mayo Clinic to formulate new cleaning techniques to disinfect the most touch areas. Such as door handles, light switches, thermostats, and TV remote controls.
Technology – The Future of Hospitality
Hilton is planning to go tech-pro. It will be providing the customers with a contactless key service. The customers can use the Hilton mobile app from their smartphone and check-in the hotel, choose their own room, and gain access to all facilities.
Meanwhile, hotels are working hard to bring their guests back into the hotel. They are introducing new cleaning protocols and incorporating technology. Many hotels have introduced a hotel mobile app and going contactless.
However, hotels want to make the customers feel safe on their property.
There will be a lot of things different from before at the hotel when we next make a room reservation. But as it is generally said, change is the only constant. It is time to evolve with new practices and continue serving the guests.