EasyJet Offering Refunds to Customers

Europe Airline

Easyjet Holidays is giving customers a refund if they change their mind about an upcoming trip. This offer comes to attract new bookings amid the current pandemic.

However, under its new ‘Protection Promise’, the holiday company says those who book both flights and accommodation with it will now receive more booking flexibility.

Due to coronavirus, the holiday companies are severely suffering and it is also damaging the customers’ confidence. However, the holiday provider hopes that more customers will feel comfortable booking with these new measures in place.

Providing Flexible Bookings

One of the main steps is to give customers a full refund, including their deposit in credit, up to 28 days before departure. And free of fees, if they change their mind about traveling.

It also says that if customers change their plans, up to 28 days from departure, they also will not lose their deposit.

Moreover, travelers can also pay for their holidays in installments if they are struggling with funds. And there will be no fees and will only have to pay in full 28 days before they travel, giving them flexibility if plans change.

Easyjet Holidays says that it is ‘so confident in our great value holidays’. That if its customers find the same holiday cheaper elsewhere, it will beat the price.

Due to the pandemic, it is difficult to plan holidays ahead as restrictions and measures are changing weekly in countries. So Easyjet Holidays is providing flexibility to its customers to change their holiday if things change.

However, the Easyjet will not charge any extra fee for changes made online until 28 days before departure.

Decision-Based on the Research

Research undertaken by Easyjet Holidays revealed that 53 percent of Britons are only willing to book a holiday abroad at the moment. If they feel confident their money is protected.

A further 46 percent are concerned about not being able to get a refund if a holiday cannot go ahead. And 38 percent worries about losing money if they need to change their travel plans.

Matt Callaghan, customer director at Easyjet Holidays said, “Consumer confidence in holidays abroad has taken a huge hit this year. And travelers have different priorities now when it comes to booking a trip.”

“With the restrictions continuing to change. The industry must step up and adapt to this new reality to rebuild consumer trust.” 

“That’s why we’re launching our new Protection Promise, setting a benchmark for customer flexibility in the industry. And encouraging travelers to book their holidays with the reassurance that if things change they are protected.”

“And this isn’t a short-term move, this is a fundamental change to what customers can expect whenever they book with Easyjet holidays.”

Whilst the average time of 12 days for holiday refunds isn’t a guarantee included in the Protection Promise. It is an industry-leading standard that Easyjet holidays are also aiming to achieve.

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